Boil out the key value of the hotel personnel

 The key value of the hotel personnel boil out
departure from the price and value in the industry, the loneliness is to get and the upgrading of the World Tourism in Hainan Island, number of hotels reached 14,327, of which 361 five-star, four-star 1631, the number of hotel rooms to reach 1.6 million, an increase of more than 20% .2006 star hotel is 13558. The year 2005 alone, the hotel than doubled the number to.
but can not deny the fact that, one is less than the stock of talent within the industry, on the other hand, the hotel industry is faced with a lot of brain drain. For example, the aviation industry, luxury goods industry, is the flow of the hotel personnel. It is important because the requirements of the hotel industry for talent, not less than any one service industry, and even can be said that all service industries in the benchmark; but talent returns for labor-intensive characteristics of the hotel industry, but also determines the pay for low-end talent is not on competitiveness. and the best talent to develop the hotel industry, unlike other industries, easy to implement from the low (stars) to high (star ) between the cross. Even a high-star Director of Human Resources said, star hotels. vision and experience of people in this industry is too important. conservative estimate of only Shanghai hotel industry to the talent gap figures in 2010.
future, said Li Zheng worry Consulting Consultant, mature than those who operate the hotel personnel. particularly in senior management, the stock market did not keep up with industry needs. Yin Yu consultants introduced, in addition to the market in the first-line operator, said the overall lack of talent shortage is actually the hotel industry is can really be done in this industry for over 10 years very few professional or management personnel, they often become the industry leader in the talent market. Therefore, the industry should be concerned about the long term, you need toughness and Ren Xing, loneliness in order to obtain a good development. , finance, human resources, lobby and other so-called Office Manager's main responsibilities is the organization of work, training staff, communication, coordination of the work of the General Front Office department lead people. In addition, even with the sales, computer rooms and other communication between the departments horizontal.
As for the Front Office Manager of the basic requirements are very complex: management expertise to be familiar with the lobby and reception etiquette, taking hotel marketing and public relations to understand the knowledge, familiar with the travel regulations, hotel security management and fire regulations and foreign affairs discipline, etc. .
this position, it can be said is a typical complex talent requirements. But look at the pay level, its value is not fully reflected. Nanjing, a three-star Hotel Front Office Manager, Travel and Tourism graduated 8 years He said his competitive aviation and luxury goods industry, front office managers with excellent quality of appearance and complex, it is easy to implement cross-industry restructuring. lead to congenital lack of development of the industry, while job characteristics but not to stay to live in, the resulting demand for a large number of jobs.
Salary level: salary constituted mainly: basic salary + salary + benefits jobs. The hotel is uneven pay levels, even with the level of the hotel, due to the different mode of operation and ownership , salaries are not the same. the general level of foreign hotel's average pay is slightly higher than the domestic hotel. high-star hotel (four star and above), manager of after-tax monthly income is around 10,000 yuan. front desk, cash register as required higher salary level is higher in the Lobby of the sector. in the high-star hotel, recently graduated professionals, college employees, generally around 2,000 yuan monthly salary, the future will be every year. high-star hotel Front Office Manager of the Year Income is generally not more than 20 million.
competence quality:
1. relevant professional background, such as tourism management, hotel management;
2. have relevant experience. generally require at least 5 years ago Office sector work experience;
3. language spoken ability. It is almost an insurmountable threshold. All foreign service hotels, especially high-star hotel, the staff's language skills (mainly English or Japanese), in particular, require a higher oral.
understand management; work ethic and strong sense of service;
work experience and education is important, but the hotel staff of the hotel industry cares more about the work of the enthusiasm and sense of service;
fluent in English, to master a second language.
industry reflections:
David lobby of a five-star hotel guests Department foreman practitioners into the hotel two years
the first two to three years, at the stage of quantitative change to qualitative change, the reality is pay more get less. To get rid of when the student laziness. no one will like the case, said that human resources, and take the initiative to teach you patience with you. but you have to help in the field, motivated to learn. attitude, than you also use the diploma is to determine You can go far in this industry the most basic premise. in particular, is always use the most professional smile to the face may be rude guests, who do not like this career for people who might be a huge mental torture, But for lasting in the industry for people to do so, but it is certainly growing.
career path:
Trainee r r Lobby Reception Lobby Lobby competent foreman r r r Front Office Manager Lobby Director (Housing Services Director)
Room Manager
future index:
general housekeeping employees, mostly staff dispatch system, pay levels are relatively low. However, if the manager to the post room are often relevant professional background, and have had long experience in the hotel people.
but for the hotel, the client department and the details of complicated processes, can achieve perfection, is an important housekeeping manager work. They took the initiative in addition to front office manager to keep close contact, according to the requirements of lobby and hotel room situation, take the initiative to prepare the necessary rooms. and front office managers, management positions in the housekeeping department, the most valued your relevant experience, required at least 5 years or more with the star-star experience, fluent in English, while the business sector, where the rooms are fully familiar with do. In addition, communication skills, leadership ability are more high demand.
in recent years as the economy hotel for business everywhere, the demand for rooms is the management talent needs of this type of hotel the most important part. especially those with management experience in star hotel housekeeping personnel, economy hotel chain is the object of focus of poaching.
in the traditional impression, Most previous work in the hotel's common perception. but it is trivial because of the experience of the process under the train, so a hotel room personnel manager can be met without resort to the needs of a large point.
Salary Level:
line the city's high-star hotel rooms and general manager of the annual salary of not more than 10 million, but the pay structure and the same front office manager.
competence quality:
1. relevant professional background, such as tourism management, hotel management;
2. a wealth of experience, such as at least 3 to 4 years of room service and management experience;
3. Good command of English;
4. to cope with various rooms services in emergency situation.
familiar with the operation of departments;
capable of rational division of labor, and a clear expression of mission requirements and objectives, monitoring implementation of the mandate, the Ministry of the overall operation of the control room.
industry reflections:
Jim a chain hotel manager 8 years practitioners have been practicing 5 years
Room Manager We are training in the industry are starting from the grassroots to make, I'm good at room management, and my colleagues, some are good at training, lobby or is the marketing needs of their work, step by step to come to the high seat. But because of concerns about the content of this sector, the overall quality is quite lacking. go up when the complex problems encountered, there is pressure. Therefore, in addition to the accumulation of experience in this sector, we must learn to cross, to see more.
career path:
Room Floor Supervisor Room Service r r Room Manager Director of Sales Manager

future index: < br> The main service is the hotel rooms and catering services. These services are different from other FMCG consumption, the day the service can not continue to use the next day. So, can achieve good performance, business hotel manager plays a key role. generally responsible for promoting sales rooms, conference, contact the various housing, banquets and so on. sales manager, can be said that the most critical backbone of the business hotel, the development of their talents in the hotel space is relatively wide, the next sales manager director of marketing for a job or a party is usually the Chief Operating Officer.
sales personnel directly to the hotel profitable business-critical talent, so often the search significant, especially to the director level, it is within the hotel group Director, who is often in Europe and America and Southeast Asia, including Hong Kong and Taiwan managers, human resources degree of localization is very inadequate. to Shanghai high-star hotel, for example, middle managers in the hotel business more than sexual positions, in addition to the above two categories of staff, Shanghai local people in the middle above the business-management staff, came in third place, but only to a very small proportion.
but a phenomenon that can not be ignored is that the Hotel Management School in Switzerland conducted a system learning, and in the international hotel management group worked under the relevant hotel, it is easy to enter the talent, rules, after all, the best hotels are foreigners who hold sway.
pay level:
general wage formation in addition to basic salary, including commission + bonuses, wage flexibility is relatively large.
line the city's hotel sales manager, monthly income of about 5,000 to 20,000 yuan. In addition to individual business capabilities, of course, the star is proportional to the hotel. But for entry level sales staff, and hotel management and other back-no difference General yuan in 2000.
competence quality:
1. to be familiar with the hotel rooms, commercial housing sales and the lobby, restaurant operating mode;
2. good at developing tourism market;
3. and have strong communication skills.
 grasp the overall operation of the hotel management, qualified jobs and departments, to prepare for professional upgrading.
industry reflections:
Michael Ning Shanghai, a four-star hotel business manager job
8 years practitioners need to is an adherent of the sand into the tower is the best comment for this job. I am not a Shanghai native, first to do hotel sales, no customer base, can only be fought alone. The initial work of the hotel is take the high road club-style hotel. Although tourism management background, but I know nothing other then to carry out this work. to communicate with large customers; and supervisor to communicate with potential customers and so on. headache after only a little bit to expand the market, to find the channels to find the source. Gradually, I found the work more easily, while the income is also rising, position has also been improved accordingly. in fact, must rely on an anti-frustration, stress resistance